Question

How can I pay my water utility bill?

Answer

You can pay your bill four different ways:



To Pay by Mail:

Send checks are money orders to:

Cashiers Department

625 Saint Joseph Street

New Orleans, LA 70165



To Pay by Web:

Click on View & Pay Your Bill Online and log in to your account.

We accept Visa and Mastercard (includes a small transaction fee) and checks (no fee).



To Pay by Automatic Bank Draft:

Automatic monthly bank drafts are an easy, convenient, and safe way to pay your Sewerage and Water Board bill. It saves you time and money - no checks to write, no stamps to buy! And its safe. Participating customers receive an itemized bill to review approximately 21 days before the payment is debited. Cancellation of the draft for a single month can be requested for any reason, up to two days before the draft date.



• To enroll, complete and sign the Bank Draft Authorization Form and mail it to the address shown. This authorizes the Sewerage and Water Board to debit your bank account for the amount of your monthly water and sewerage bill and City Service charges assessed by the City.



• To cancel a bank draft for a single month, call Customer Service. You must call at least two days before the draft date (shown on each bill) to ensure the cancellation is properly processed. Some other form of payment may be necessary to avoid late fees.



• To permanently cancel monthly bank drafts, please send a signed letter to Customer Service.



To Pay In Person:

You may pay at any one of our Customer Service Centers. For business hours and to find the location nearest you please visit our Customer Service Section.

Solution Ref: 101000001250